With the decision to implement Cerner Millennium across the Trust, came the necessity to provide a level of training that would enable the Trust to realise the returns in their investment in healthcare IT without compromising patient safety. As part of the search for a suitable supplier, the Trust went to a full tender in order to identify an experienced, cost effective training partner that would provide a safe, innovative training programme based on best practice and lessons learned elsewhere. It was important that the supplier could demonstrate a true partnership approach and was prepared to share risk and take responsibility for working with the Trust to achieve a safe well managed go live and return to BAU.
Upon engagement Ideal provided a training strategy, detailed training plan and go-live support model. The Trust was ambitious in its rollout plans and went ‘big bang’ from day one including PAS, Maternity and clinical documentation. Following an initial Training Needs analysis, it was also identified that basic IT literacy skills would need to be incorporated into the health systems lesson plans. It was essential to maximise the skills and learning outcomes without increasing the amount of training time required, taking staff away from clinical duties. The plan was successfully managed via the Trust’s ESR and OLM and included:
- an initial Training Needs Analysis
- an awareness DVD as part of the communications strategy for buy in to identified benefits
- detailed lesson plans for consistency and audit
- 360 liaison with change and testing team
- development of training domain
- a flexible training plan that met the needs of all staff groups
- targeted clinical engagement to ensure attendance at courses
- e-learning , classroom, 1:1 and elbow support training
- extended hours including nights and weekends
- Ideal’s proven Champion User programme
- assessments and close liaison plan with RA and governance
- full user guides and quick reference guides
Resources were provided in a phased approach as required; Ideal provided a Training Project Manager, Training lead and Training team. Ideal was able to flex support as the demands of the project varied so that the Trust did not incur the additional cost of a team being on site when the go-live delayed. The team deployed ranged from 1 to 150 during the project life.
By partnering with the Trust, Ideal staff developed an innovative training plan that resulted in over 95% of the staff receiving training within six weeks of the go-live without compromising patient care. Ideal delivered role-specific training to approximately 2200 staff, across all disciplines.
A fundamental part of Ideal’s approach was the implementation of a comprehensive Champion User Programme. This resulted in approximately 200 staff being given sufficient training to ensure that, at go-live and beyond, the Trust had the right foundation to be able to support the rollout of additional functionality with minimum external support.
Over cut-over and go-live, Ideal’s specialist planning support enabled the Trust to reduce the traditional level of ‘floorwalkers’ whilst providing targeted and effective support; hand holding, but not creating a reliance on external support. As a result of the success of the first phase, Ideal was selected to remain with the Trust and deliver the training for a number of mini projects within Phase 2.
Phase 2 saw the continuing expansion of the use of the Clinical Documentation functionality, the implementation of the SurgiNet Theatres module, wider deployment of Maternity functionality and finally the successful implementation of electronic Prescribing and Medication Administration (ePMA).
By partnering with Ideal the Trust was able to benefit from lessons learned and best practice. The services provided flexed according to the changes in the project timescales without adding unnecessary cost or risk.
Ideal worked with the Trust across other workstreams including project management, change management, testing and RTT, as required, to ensure that the Trust continued to have one of the most successful deployments of Millennium.