Through our exclusive focus on the healthcare market and the breadth of our experience, we have a keen understanding of the challenges faced by NHS Trusts. Ideal provides consultancy support for healthcare organisations and IT vendors supplying them. We help them achieve organisational goals and sustainable benefits through strategy and planning.

We help you to significantly reduce the risks and to deliver successful projects on time, to budget and above expectation.

More than 90% of large transformation and IT programmes are reported to fail globally across all industry sectors. Our approach in healthcare is focused on taking the learning from the 10% that succeed. We thereby can improve confidence that the transformation will be timely, successful and sustainable. We have a track record of successfully delivering projects for a large number of healthcare organisations across the UK, with the expertise and experience, to help our customers to maximise their investment in technology.

Ideal work in collaboration with your existing teams to help you deliver successful health system implementation and service transformation projects.


We work in partnership with our clients to help select the pathways that match their specific needs and circumstances.  Ideal delivers the necessary level and type of support required quickly and efficiently at all stages of a project.  This ensures that they are delivered successfully on time and to budget, enabling our clients to achieve their goals. We assist our healthcare clients to prepare for, plan and manage the implementation of health systems to ensure organisational success. Strategic health system implementations require commitment of considerable resource, funding and complex stakeholder engagement and also involve significant project risk.  Our aim is to ensure clients get the best ROI by reducing risk and achieving the maximum sustainable benefits.

Independent advice

Ideal are vendor neutral with experience in the implementation of a wide range of health systems from a variety of suppliers.  As an independent organisation, we will provide advice and guidance that is always in the best interest of the Trust. Throughout the implementation, we will work closely with both the system vendor and the Trust. This methodology ensures both the success of the implementation and that the Trusts aims are achieved.

We can support you in a variety of ways whether it be an hour’s discussion or a one-off workshop.  We can also offer support through our skilled team who are on the ground for the duration of the project. Our healthcare focus underpins our approach to clinical engagement – listening and understanding before proposing solutions.

Proven methodologies

Our proven processes, practices and methodologies across these areas are designed to:

  • Accelerate client projects
  • Effectively manage risk an
  • Add significant value to realising project goals.

A key factor in Ideal’s successful engagements has been our ability to incorporate the lessons learnt into our methodologies.  We embody the management of risks, issues and benefits into our structured approach. This ensures our clients benefit from the experience gained from previous projects in varied environments and care settings.

Through our client centric approach, coupled with verified best practices, we work closely with you to ensure project success. Our experience and knowledge, allows us to understand our clients’ needs and work with you to design a solution that delivers the support you need.

Our solutions are based on best practice methodologies including; Lean PRINCE2, MSP and APMG Change management as appropriate. Our approach has been fine-tuned through lessons learnt on many other Acute EPR implementations over the past 14 years.  With verifiable, repeatable best practices, we can reduce the risks associated with health systems implementations and deliver maximum value.  Our quality assurance is achieved using a suitable delivery assurance process. Ideal uses a tried and tested approach which is ISO 9000 approved.

Knowledge transfer

Ideal can support you when external capability and expertise is required. However, in the long term your staff will need to work with the solution on an ongoing basis. Whether it is a health system implementation, improved patient experience or a restructured organisation.  Therefore, we aim to develop your staff to ensure continuous improvement in the future.  This is achieved through understanding your organisation and working in partnership with you so that you can make the decisions that drive your organisation.

Underpinning our approach and fundamental to our success, is the partnership we build with our clients. This relationship helps them to achieve real benefits from their health system projects.  We operate by a set of core values, shared among Ideal’s consultants. This approach put the interests of clients first and makes the transfer of knowledge to client staff a key element in our partnership approach to assignments.