The most experienced provider in the UK of Go-Live and Early-Live services
Live support solutions to our NHS clients. Our teams integrate with yours, complementing capacity and capability, rapidly upscaling or downscaling as needed, and delivering the right message in the right place at the right time.
Ideal Health has the most extensive experience in the UK of providing managed Go-Live and Early-Live support solutions to our NHS clients. Our teams integrate with yours, complementing capacity and capability, rapidly upscaling or downscaling as needed, and delivering the right message in the right place at the right time.
Early Live is the critical point when systems are cut over from old legacy systems to the new EPR and used operationally for the first time. It is the culmination of months, sometimes years, of work by the Programme Team. Having access to Ideal’s pool of highly-skilled, continually-assessed, at-the-elbow support staff can ensure that end users feel adequately supported at this critical time.
Ideal’s Early Live Support specialists are given hands on training at both The Ideal Academy, the industry’s first of its type, and locally on site. Our clients can be assured that not only will they have comprehensive training, but they will also be thoroughly familiar with the Trust’s local processes, ensuring that end users are only shown processes relevant to their roles and that are reflective of the Trust’s workflows.
This attention to detail results in a much better end user experience and helps to drive early adoption and good practice across the business. Messaging to end users is consistent with Trust policy and any issues affecting end users during this critical period can be captured, fed back to the Programme Team and rapidly mitigated.
Ideal has an established methodology for scoping, planning, managing, and resourcing Early Live Support that enables us to tailor our service to meet your needs, minimise risk, reduce costs and ensure effective stakeholder engagement.
We provide fully-vetted, qualified, expertly-trained, and managed teams, scaled appropriately to the specific requirements of your system functionality, physical sites, training and Helpdesk provision, Champion and Superuser numbers, and strategic goals.