Go Live

Ideal are the most experienced provider of these services and our methodology and approach ensures that the programme project staff can be confident in the support. We can quickly ramp our support levels up (or down) as the Trust requires without adding unnecessary levels of cost. We can manage the entire process for you.

Ideal have an established methodology for scoping and resourcing go live support to tailor our service to match your needs exactly. Our established methodology targets support to reflect peak times of use to ensure that End Users are supported, but there is no ‘excess’ of support. We offer flexible day lengths to best match end users’ needs.

By partnering with Ideal, you can be confident that you will have a suitably motivated, qualified and vetted team, which is expertly managed.

Our approach ensures that you can;

  • Reduce costs through more effective allocation of floorwalkers
  • Reduce risks by ensuring that the right floor walkers with the right skills are in the right locations as and when required
  • Ensure that only floor walkers who are professionally vetted and fully skilled are utilised on the project
  • Alter supply rapidly to reflect changes in requirements

Simply put, you can be confident that all locations will have the appropriately trained support in the right place at the right time with the right message and will follow lines of communication and escalation as requested.