Firstly the digital vision for health care has to take on board what patients (current and future) want to enrich their experience or to empower them to take more responsibility for their ongoing health. We are all patients in the making whether we like it or not and we all have to take responsibility for our health. Many people use digital to support their wellbeing and want to be involved in the discussions about what they will need from the NHS to continue to support health and wellbeing in a digital way when they are a patient.
The second take away message is about the speed and process of digital transformation. It takes time and it is not one size fits all. Take the banks; we are all amazed that the ATM which has frankly revolutionised retail banking is 50 years old this week. But as Ciaron Hoyle of Birmingham cross city CCG also pointed out it is still a mixed economy for retail banking. We still get letters sometimes from our banks and we can book face to face meetings if we want or we can do it all through ATM,s, online and through smart phones. The banks have made sure they ask us what we want and have provided the mix for us to choose.
Jill de Bene