During the implementation of new NHS health systems, a critical point of successful planning and control is when systems are cutover from old to new and used operationally for the first time, known as ‘Go live’.
It is at this point where users have their first opportunity to use the system for real that an organisation will realise the benefits from the system and begin to achieve value from their investment – both in time and financially.
Staff need to use the system correctly and follow agreed procedures. Failure to work to these processes will have a knock on effect on other staff and departments. This may adversely affect the provision of patient care and lead to poor data quality and performance reporting
Ideal has the most extensive experience in the United Kingdom in providing managed floorwalking services to NHS Trusts during their Go Live of EPR Systems. We have an established methodology for scoping and resourcing Go Live support to tailor our service to match your needs exactly. We work to target the resources in the most efficient way possible and are fully aware that detailed planning is essential for success. By working with Ideal you can be confident that your Trust will have the appropriately trained support in the right place at the right time.
Additionally, our Go Live team are all highly experienced in the delivery of Go Live Support and training and are, in Ideals’ opinion, significant contributors to previous successful Go Lives.
Having worked with Numerous NHS Trusts at go live, Ideal is fully aware of the strain on technical and user capability and capacity at this time. It is therefore critical that there is sufficient front line support to give users the support they need to get up and running with the new systems while maintaining ‘business as usual’ patient care.
Ideal has a large team of experienced staff who have been closely involved in the planning and execution of the go live stage of NHS health systems implementations. We can provide advice and guidance on all aspects of preparing for go live and delivering the support services needed for success.
Ideal provide the support required to avoid the potential pitfalls and issues at this highly stressful time. We are there to help make your Go Live as smooth as possible. Our experienced and professional Go Live team have extensive experience in running Go Live projects of all sizes, on a wide range of systems for NHS Trusts across the UK.
Effective Go Live support requires detailed planning and preparation, to minimise risk, reduce costs and ensure effective stakeholder engagement.
As the U.K.s leading health systems training and go live support company we have developed a highly successful Go Live delivery approach. This covers all stages of the project;
- Issue Management
- Assignment Coordination
- Single Point of Contact
- Management Reporting