Ideal is able to provide professional deployment support to Trusts implementing Epic. Our extensive NHS Health Systems deployment experience gives assurance to the Board that they are able to maximise their investment in Epic without risk to patient safety or reporting.

Ideal can provide Consultancy, Project, and Resource support at all stages of an Epic Deployment Project. We provide engagement at all levels and act as a critical friend bridging the relationships between Trust Programme Manager and Customer Happiness Executive, Trust Project Managers, and Epic Implementation Executives. This support can go all the way through to providing Training support and NHS best practice training guidelines to integrate Principal Trainers, Trust Trainers, and Floorwalkers.

Our tried and tested methodologies, combined with the experience of our team can help you to minimise risk, reduce costs and achieve any planned benefits.

 Our team’s experience covers the following roles;

  • Application Coordinators
  • Configuration Analyst
  • Implementation Analyst
  • Principle Trainers
  • Floorwalkers
  • PAS certified RTT and Validation Specialists
  • Project Managers
  • Business Analyst
  • Integration Specialists
  • Tester
  • Epic Change Management
  • Interfacing Staff
  • Technical Staff
  • Business Intelligence Developers

If, as we would recommend, the Trust will be using some of their own staff seconded into these roles during the workflow adoption and configuration stage, then we have a suite of soft skills, preparation courses and workshops that will prepare your staff, many of whom will be embarking on this kind of training and preparation for the first time, to get the best out of the training and support on offer from the vendor and know how to put their new knowledge into practice.

As you move into Phases 3 & 4 of your deployment and testing and training gathers pace, Ideal can supply the expertise and / or wider team to de-risk this delivery phase. Our Super User programme is widely regarded as a success factor on the projects we have worked on and this can strengthen and influence your Epic Deployment.

We work with you to prepare and enable your wider Trust team or can, if required, support the Trust with:

  • Readiness Owners
  • Credentialed Trainers
  • Specialty Trainers
  • Physician Builders

Ideal have the correct workshops, training or staff to support every stage of your Epic journey from Phase 0 to post live support and optimisation.

Ideal’s Epic knowledge covers all modules, including;

  • ADT/Prelude
  • ASAP
  • Anesthesia
  • Beacon Oncology
  • Beaker
  • BedTime
  • Benefits Engine
  • Bridges
  • Cache DBA/Unix Support
  • Cadence
  • Canto
  • Cupid
  • Charge Router
  • Clarity
  • Data Courier
  • EpicCare Ambulatory
  • EpicCare Home Health
  • EpicCare Inpatient
  • EpicWeb
  • Haiku
  • HIM
  • HOD
  • Identity
  • EpicCare Inpatient Clin Doc
  • EpicCare Inpatient Orders
  • MyChart
  • OpTime
  • Phoenix
  • Prelude
  • Radiant
  • Resolute Hospital Billing
  • Resolute Professional Billing
  • Security
  • Stork
  • Tapestry
  • Welcome
  • Willow Ambulatory
  • Willow Inpatient