Optimisation and Improvement

Doctor meeting

Significant revenue, time and energy are invested in new IT systems designed to support Trusts in working more efficiently and to deliver better outcomes for patients. Trusts are now moving towards being paperless by 2018, and they also face the challenge of sharing information across systems – not only within healthcare but also with other external agencies such as social care – and working in a more streamlined fashion.

The procurement timetables have driven behaviour that has understandably had to focus on delivery and series of Go Lives. Whilst this behaviour is inevitable it does sometimes detract from the overall benefits and reason for implementing the systems in the first place. The aim is not to implement an EPR it is to deliver better quality, informed and joined up care. That sometimes gets lost in translation in the majority of deployments the End Users skills has meant that initially systems have been deployed with very straight forward processes using only a small amount of functionality. In a number of organisations there is still a lot of information that is not recorded on the system but instead is still either on paper or stored in another format.

Main issues:

  • Focus on Go Live often detracts from overall benefits and the reason for implementing the system in the first place.
  • Lack of time for training means that much of the functionality of the system goes unused, and information is still either paper-based or stored in another format.
  • Lack of dedicated resource means systems are not always used to their best advantage, and savings in time, money and productivity are potentially wasted.
  • Systems that could be helping trusts to meet local strategy requirements and collect data for their statutory returns and assist with their future plans are often under-utilised.

Solution and Benefits

Sometimes the best option is to come in with fresh eyes and start at the beginning. Look at the mission statement of the project: are you meeting these needs? What needs to change in order to move the project forward? Ideal has an experienced team which has proven it can effectively and efficiently deliver the required methodologies needed to maximise and optimise the effectiveness of an EPR system. Ideal’s Subject Matter Experts (SMEs) work alongside your teams to assess how the deployment has gone to date and to make appropriate recommendations. We work with you to build a plan to ensure you start optimising your system immediately as well as in the long term. Ideal’s consultancy services assist you with strategy, ensuring that you are reaching your goals by building a new roadmap that matches your needs. Once we have identified where the main issues are we can help by writing a plan of action. If you wish we can then project manage the complete roll out and ensure that you have the teams in place to get you up to your targets as soon as possible with minimal disruption.

All work is bespoke – we match the work flow to your needs not ours! Our Subject Matter Experts are there to work with you, helping you to get buy-in from your teams and allowing you to utilise the system to its highest potential. Assurance and Optimisation is the Ideal way and we will ensure that your system is helping your organisation achieve its overall goals, including accurate reporting and unifying patient records across the trust.